Facebook Support? What Support?

by Taylor Flatt on May 7th, 2009 at 6:42 pm EDT - 478 views

As some of you may know, I still run on dial-up. Recently, Facebook switched to their new GUI and added features and “cleaned it up”. However, with the switch came many bugs that aren’t seeming to be addressed no matter how many emails I send their support staff.

First of all, I can’t even login anymore. Basically when I type in my username and pass it doesn’t load and process the attempt. This instantly told me it was a server-side script issue and nothing to do with my internet or computer. Nonetheless, I went ahead and attempted the following steps:

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Microsoft’s Own ‘Easy Button’

by Nathaniel Ed on February 8th, 2009 at 8:00 pm EDT - 776 views

Recently Microsoft started implementing it’s latest invention: a ‘Fix it’ button on its self help pages. It isn’t very widespread as of now, but the project is quickly gaining ground, seeing as how it started off with roughly four automatic ‘fix-its’ in December, and now it has grown to about 100 different ‘fix-its.’

To see how it worked, I decided to personally to try out this new feature. I found an easy one for me to try: The Internet Explorer icon is missing from your desktop. Upon arriving on the page, the button stuck out rather quickly. They still have manual fix instructions for Do-It-Yourselfers, but now you can automatically do it.

First of all, I put my IE icon in my recycle bin, then emptied the bin. Next, I clicked on the ‘Fix-It’ button, and a download message appeared. I chose to save the file, and an install wizard came up, so I installed the program that was designed to put an IE icon on my desktop. Next it required me to restart my computer, which I did. Then I noticed that the icon appeared without restarting my computer, but I went ahead and took the advise of the wizard and restarted my computer.

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